Graduate Opportunity - Customer Service Account Executive

This job has been filled.

Logistics/Distribution
-
£21000 - £230000 per annum
24-06-2019 09:00 AM
DRW

We are looking for a Customer Service expert preferably from a Supply Chain background. This may also suit a recent Graduate looking for their first foot on the ladder seeking a positive and encouraging environment where they can develop their skills in a global player. A small team of committed professionals look after this critical area and someone with a hard work ethic and a great sense of humour is sought for an immediate start.

A Customer Service expert preferably from a Supply Chain background? Then a new opportunity exists for you in this world-class leader in the field organisation based in Angus as an Account Manager. You will require all of your skills in this highly competitive and demanding environment. Opportunities for further development and advancement are certainly here of the right candidate.

KEY ACCOUNTABILITIES:

  • Service Excellence
  • Translation of customer forecasts and orders into accurate production work instructions
  • Responsible for raising, processing and managing customer's orders.
  • Undertake vendor and forecast analysis
  • Process estimating requests and liaise with Business Development Managers on cost and project management information for onward advisement to customer
  • Maintain and understand internal and external customers Service Level Agreements (SLA)
  • Investigate and resolve invoice, credit and customer complaints/queries
  • Responsible for the smooth and effective organisation of all administrative procedures for the business
  • Use web-based and manual management information system to support all aspects of the customer service function
  • Ensure customer terms are adhered to and aged stocks are controlled and invoiced accordingly
  • Work closely with Supply Chain to monitor and maintain raw materials and finished goods to Service Level Agreements parameters
  • Liaise with the Far East on relevant product lines being developed, ordered and shipped in line with customer demand
  • Critical path management to ensure orders are met and timelines adhered to

Driving Results

  • Manage department's Key Performance Indicators to meet agreed targets
  • Investigate and manage corrective actions which arise from feedback
  • Identify and highlight opportunities to increase margins/profitability and efficiencies
  • Highlight opportunities for cost-effective production batching
  • Provide accurate and timely work instructions to production

Managing Relationships

  • Develop and maintain effective internal and external customer relationships
  • Provide support Business Development/Sales function
  • Attend customer briefings/meetings/reviews

KNOWLEDGE, SKILLS, EXPERIENCE

  • Minimum of 2 years' experience within a Customer Service environment, experience gained within the print packaging industry would be advantageous
  • Experience of managing and developing relationships with multiple customers
  • Experience of continuous improvement initiatives/projects
  • Strong interpersonal and communication skills
  • Good attention to detail and problem-solving skills
  • Good organisational skills and a disciplined approach
  • Good working knowledge of IT software; i.e. Microsoft Office
  • Self-motivation with the ability to think individually with well-reasoned decision making qualities
  • Ability to work efficiently under pressure in a fast-paced & high volume manufacturing environment
  • Ability to react quickly and adapt to change on a daily basis
  • Flexibility in both thought and action, offering proactive, creative solutions and improvements
  • Passionate about results and a fundamental belief in Health & Safety, Quality, performance and training
  • Ability to prioritise workload, use own initiative, work within a team as well as work on your own.

BEHAVIOURS:

  • Analytical
  • Innovative and creative
  • Initiative
  • Team Working
  • Tenacity
  • Thoroughness
  • Interpersonal Effectiveness
  • Concern for standards
  • Results Focused
  • Culturally Adaptable

If this sounds like you and you have the energy drive and ambition then click on the APPLY button and follow the instructions.

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